If you are hotel, resort, guest house or a restaurant owner or operator, one area you must focus on is employee performance. Hence, training. Similarly, if you are developing a property, small or large, your focus should be on planning the project, so that you have the required budget and project activities meet deadlines.
We are a team of specialists with over 25 years of hospitality experience in Maldives; in facilities planning, implementing and monitoring. We also specialize in employee training and coaching. Training and coaching ensures that employees always meet the standard of service you have set for your property.
Our services cover pre and post opening consultancy. We have provided consultancy for winning bids in facilities planning, F&B layouts and procurement analysis for resorts in Maldives.
HOSPITALITY CONSULTANCY
A hospitality consultant’s aim is to ensure the growth of your business. A large–scale project will require a team led by a lead consultant. However, a smaller project could do with just one, who is experienced in different areas of hospitality.
Success of a hospitality project mainly depends on how well it is planned. Projects without proper planning could drag on past the planned date of completion. This could cost owners in lost revenue and over–budgeting. An experienced individual or a team of consultants will not only give advice but will also be actively involved.
Consultancy is not only required for new projects. Existing operations need expert advice and direct involvement of one or more consultants in marketing, facilities expansion, upgrading and other expanded expectations of the client.
Facilities planning for hotels is the process of designing and planning of accommodation and other facilities including food and beverage outlets, front office, back office, etc. During the planning process, considerations will be given to the category and work space, workflows and other requirements to best use the space and facilities.
In order to delivery high quality products and service, hotels and food service outlets must have the required equipment, utensils, cutlery, crockery and other things.. It is an analysis of the sizes, numbers of what is required relative to the theme of the hotel or menu of the restaurant.
Restaurant and kitchen layout must complement to the theme and menu of the outlet and due consideration must be given to storage, workflow hygiene and other aspects. A workplace that is designed with these in mind will make employees efficient. The result will be customer satisfaction and loyalty.
Hotel and Resorts require an IT infrastructure for its key requirements such as PMS, IPTV, CCTV and BMS. In order to have them integrated, a reliable network backbone is required. The requirements for today may change tomorrow depending on the changes taking place in the operation and technology. As a result, devices, gadgets and software, may need upgrading, or replaced.
Since hospitality operations are service oriented, continuous training is essential to ensure customers receive the kind of service they expect. Training in food service, production, personal and food hygiene must be a continuing process. Well trained staff are always ready to face the changes taking place in the establishment and challenges of the industry.
OPERA PMS is the choice by most of the hotel chains and luxury establishments. It is a modular system and Front Office module is one of the most important modules for any hotel or resort. Therefore, those who use OPERA must be well trained to take the full advantage the software. Training includes most efficient way to create profiles, guest registration and taking full advantage of the Guest History.